Refund & Exchange Policy

At Haseen-official.com, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read the following policy carefully before placing your order.

Local Orders (Within Pakistan)

Exchange Policy

  • Exchanges are accepted within 7 days of receiving your order.

  • Exchange requests based on change of mind, personal preference, or dislike will not be entertained.

  • Exchanges are only applicable in the following situations:

    • Size Issue: If the ordered size does not fit, a size exchange for the same outfit may be processed, subject to product availability.

    • Defective or Damaged Item: If the product received has major stitching faults, stains, or visible manufacturing defects.

Conditions for Exchange

  • The item must be unused and unwashed.

  • The product must be returned with original packaging, tags, and accessories intact.

Refund Policy

Refund requests may be made within 7 days of receiving your order.

Refunds are only applicable under the following circumstances:

  • The product received is defective or damaged and cannot be replaced.

  • A wrong or missing item was delivered due to an error on our part.

Refund Process

  • Refunds will be issued after the returned item has been received and inspected by our team.

Non-Refundable Cases
Refunds will not be issued for:

  • Size issues

  • Change of mind or personal preference

  • Product dislike

  • Items purchased during sale or promotional offers

International Orders

Exchange Policy

Due to logistical constraints, exchanges are not available for international orders.

Refund Policy

Refunds for international orders are generally not applicable, except in the following situations:

  • The product received is damaged or defective.

  • A wrong or missing item was delivered.

In such cases, customers may be eligible for a partial refund of up to 30% of the product value, subject to management review and verification.
Photos or video proof of the issue may be required for processing.

How to Initiate a Request

To request an exchange or refund, please contact our customer support team with the following details:

  • Order Number

  • Description of the issue

  • Preferred resolution (exchange or refund)

Email: sales@haseen-official.com
WhatsApp: +92 300 8478885

Our support team will review your request and guide you through the next steps.